Frequently Asked Questions
Everything you need to know to stay ahead of the pack.
How do I know which size to order for my sport?
We provide a comprehensive sizing guide on every product page. Since athletic footwear fits differently across brands, we recommend measuring your foot in centimeters and comparing it to our size chart for the most accurate fit.
What is your return policy for worn gear?
We offer a 30-day 'Test Run' guarantee. If your gear doesn't perform to your standards, you can return it within 30 days for a full refund or exchange, even if it has been used on the track or in the gym.
How long does domestic shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming event or competition.
Do you offer international shipping?
Yes, Achilles Heel ships to over 50 countries worldwide. International delivery times vary by location but generally range from 7 to 14 business days depending on customs processing.
Are your products covered by a warranty?
All our premium equipment and footwear come with a 1-year manufacturer warranty against defects in materials and workmanship. This does not cover standard wear and tear from high-intensity use.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your Achilles Heel account to view real-time updates on your shipment's progress.